On an advanced credit controller and debt collection specialist apprenticeship course, you will help establish policies, facilitate sales, manage financial risks, and nurture customer relationships.
Credit management primarily safeguards and oversees cash flow, while debt collection concentrates on addressing overdue, late, or outstanding debts owed to the organization.
Whilst on the course, you will be working in a fast-paced, results-oriented environment, necessitating in-depth knowledge of legal frameworks, regulatory requirements, and the prevailing business landscape.
What you’ll learn
On an advanced credit controller and debt collection specialist , you’ll learn to
- Credit management and debt collection principles, coupled with a solid grasp of organisational policies and techniques relevant to your role.
- Understand legal, regulatory, risk, and compliance framework governing your operations, along with a well-founded awareness of the specific legal, risk, and compliance requirements pertinent to your role.
- Adher to professional standards, a clear understanding of your organisation’s commercial context, nature, and priorities, familiarity with the end-to-end customer journey, insight into customer financial management (both individual and business), alignment with organisational values, and awareness of your role’s position within the organisational structure.
- Understand the products and services you support, including the features and benefits. You should be well-versed in how your role contributes to the delivery of these offerings.
Entry requirements
You’ll usually need:
- Five GCSEs at 9-4 (or A*-C on the old grading scale), including English and Maths.
Assessment methods
The programme is assessed in various ways before completing the End Point Assessment including an assignment and professional discussion.
Restrictions and requirements
- Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.
Duration and level
- Duration: 18 months
-
Level: 3 – Advanced Apprenticeship
Apprenticeship standard
More information about the Level 3 Advanced Credit Controller and Debt Collection Specialist can be found here.
Apprenticeship end point assessment
For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.