Transport and Warehouse Operations Supervisor

Overview

As a transport and warehouse operations supervisor, you’ll work in dynamic settings like transportation companies, warehouses, and retail businesses. Your main goal is ensuring everything runs smoothly – from managing personnel to overseeing vehicle operations – all while meeting customer needs and legal standards.

In this role, you specialize in either transportation or warehouse management. Transport supervisors ensure driver safety and equipment compliance, while warehouse supervisors handle tasks like receiving goods, organizing storage, and fulfilling customer orders.

You’ll interact with various stakeholders and professionals across different organizations during your apprenticeship in this field. You might even lead a team to achieve your goals. Job titles in this field, including depot supervisor, traffic planner, or senior warehouse operative, can vary.

What You’ll Do

• Provide Excellent Customer Service: Ensure internal and external customers are happy by following our contracts and company rules for service.
• Monitor Staff Performance: Keep an eye on how well our team is doing, including hiring new people, assigning tasks, and ensuring everyone can work here.
• Keep Operations Efficient: Make sure our transport centre or warehouse runs smoothly, using computer systems and encouraging everyone to work productively.
• Inform and Guide Team Members: Talk to your team daily to give them helpful information and advice.
• Plan Training: Determine what training our transport and warehouse workers need to follow the rules and keep improving.
• Follow Auditing Rules: Stick to the rules for checking how we’re doing in transport and warehousing to keep the environment safe and follow regulations.
• Monitor Supply Chain Performance: Track how well everything is going in our supply chain daily.
• Manage Resources: Organise our staff, vehicles, and warehouse equipment and ensure everything gets fixed on time without spending too much money.
• Provide Safety Gear: Give our team and visitors the right safety gear and make sure it stays in good shape.
• Find Ways to Improve: Look for ways we can do things better in our company.

What You’ll Learn

• Hiring process and working with both internal and external recruitment teams.
• Evaluating employee performance through appraisals, skill gap analysis, and training for transportation and warehouse teams.
• Identifying and managing factors that impact workplace productivity.
• Setting and achieving organisational and individual performance goals.
• Ensuring compliance with employment laws, such as disciplinary and grievance procedures.
• Handling customer service, accounts management, and providing quotations.
• Understanding regulations and compliance standards for operating licenses and risk assessment systems.
• Following industry-specific guidelines for operations like transporting dangerous goods.
• Implementing health and safety regulations in transportation and warehousing.
• Procedures for handling road traffic incidents and offences, including documentation and insurance.
• Addressing the environmental impact of transportation and warehousing activities.
• Using IT systems to manage transportation and warehouse operations.
• Securing loads according to industry standards.
• Roles of regulatory agencies like the Health and Safety Executive and the Driver and Vehicle Licensing Agency.
• Adhering to road traffic rules and regulations.
• Managing anti-smuggling, immigration, and security measures.
• Ensuring compliance with international transportation laws.
• Licensing requirements and vocational training for drivers.
• Understanding driver working hours regulations and record-keeping systems.
• Meeting insurance requirements for fleet operators.
• Maintaining vehicles according to scheduling and record-keeping guidelines.
• Choosing vehicles based on safety and environmental considerations.
• Managing goods throughout the process, including receipt, disposal, and resale.
• Organising warehouse storage according to specific procedures.
• Handling disposal and resale of goods in secondary markets.
• Planning picking schedules and dispatch times in warehouses.
• Managing warehouse dispatch processes.
• Implementing stock management processes.
• Loading goods safely and adhering to transport weight limits.
• Ensuring premises comply with health and safety guidelines.
• Maintaining mechanical handling equipment and complying with lifting regulations.
• Managing procedures for non-standard orders.