Cabin Crew

On a cabin crew apprenticeship course, you will help ensure the safety of passengers throughout their time onboard the aircraft. Additionally, you will deliver exceptional customer service throughout the flight.

You will be rigorously trained to handle security and emergency situations that may arise, including providing first aid to passengers. Cabin crew apprentices may be employed by commercial organisations, serving large groups of passengers, or you may work with smaller groups on smaller aircraft.

What you’ll learn

On a cabin crew apprenticeship course, you’ll learn:

• Pre-flight checks, briefings, and customer boarding procedures, along with monitoring systems
• Procedures for Passengers with Reduced Mobility (PRM) and special assistance
• Protocols for specific areas, locations, security, and handling of sensitive items
• In-depth knowledge of service routines for specific flights/routes/sectors
• Service recovery procedures and managing issues, including maintenance records and report forms
• Post-flight checks and duties
• The significance of aviation-related legislation, procedures, and regulations for organizational compliance within your area of responsibility
• Health and safety legislation in aviation, including monitoring responsibilities

Entry requirements

You’ll usually need:

• Five GCSEs at 9-4 (or A*-C on the old grading scale), including English and Maths.
  

Assessment methods

The programme is assessed in various ways before completing the End Point Assessment including on demand test, simulated practical observations and professional discussion.

Restrictions and requirements

• Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

Duration, level, subjects and potential salary upon completion