Anti-social Behaviour and Community Safety Officer

Overview

In this role, your main job is to address reports of behaviour that disrupts communities and threatens safety. This could include dealing with various issues like hate crimes, threats, assaults, noisy disturbances, gang activity, or public disorder. You’ll interact with different groups, such as residents, community organisations, social workers, police, lawyers, and others involved. Your tasks may involve interviewing those affected and the individuals responsible, assessing risks, and finding solutions. Throughout your apprenticeship, you’ll need to stay alert to potential risks and handle situations with care, offering advice and support while referring people to appropriate services. Flexibility is key, as you may need to respond to urgent situations as they arise.

What You’ll Do

• Receiving and Prioritising Reports: Receive reports of anti-social behaviour, prioritise cases, and assess risk levels.
• Meeting with Victims and Witnesses: Meet with victims and witnesses to investigate reports and gather statements.
• Engaging with the Community: Encourage members to report anti-social behaviour and offer appropriate advice.
• Interviewing and Addressing Perpetrators: Speak with alleged perpetrators to discuss reports, explore causes, assess risk, and find solutions.
• Identifying Safeguarding Concerns: Identify risks and safeguarding concerns, make referrals, and work with social care practitioners.
• Delivering Informal Interventions: Provide informal interventions such as warnings, referrals for mediation, and connecting individuals with support agencies.
• Collaborating with Partners: Work with partners to develop effective solutions to community safety and anti-social behaviour issues.
• Recording Information and Meeting Targets: Document all case-related information and meet specified performance targets.
• Gathering Evidence: Collect evidence through witness statements, technology, data analysis, and various IT systems.
• Preparing Case Files for Legal Action: Compile case files with statements, exhibits, and evidence for legal action.
• Presenting Cases and Evidence: Present cases and evidence as a lead officer for review panels or legal proceedings.
• Delivering Formal Solutions: With legal advocates, prepare and implement formal solutions like injunctions, closure orders, and possession orders.

What You’ll Learn

• Understanding Anti-Social Behavior (ASB): This covers what ASB is, the different types of ASB, and how organisations measure their effectiveness in addressing it.
• Identifying Vulnerability and Safeguarding: Explains vulnerability, the principles of safeguarding, and how organisations assess risks across various client groups.
• Policies and Procedures: Discusses organisational rules regarding ASB, community safety, vulnerability, and safeguarding, including handling reports and investigations related to hate crimes and domestic abuse.
• Legal Framework: Covers laws related to ASB and community safety, such as those concerning domestic abuse and hate crimes, as well as the legal tools available to address ASB.
• Preparing for Court: Explains how to build a case for court, including standard witness statements, types of evidence, and court processes.
• Informal Solutions: Looks at non-legal methods for addressing ASB and community safety issues and when they might be appropriate.
• Collaborative Approaches: Discusses working with other agencies, referral routes, and collaborative meetings to address ASB.
• Case Management: Covers principles and methods for managing ASB cases, including investigation techniques and interviews.
• Communication Strategies: Explores various communication methods to engage internal and external partners and stakeholders.
• Customer Service Standards: Discusses organisational standards for responding to customers, handling complaints, and managing inquiries.
• Data Management: Covers methods for recording information, IT systems, and data-sharing processes while adhering to legal guidelines.