Travel Consultant

Travel Consultant

You’ll help make travel arrangements and book accommodation and other services on a travel consultant apprenticeship course.

As a travel consultant, you’ll be in charge of a wide range of often complex travel arrangements, housing bookings, and other services that help travellers make the most of their journeys and time at their destination.

Leisure travel experts often work on the main street. In this role, you will source and match customers to various budget-friendly travel options, such as tailor-made itineraries, package holidays, special interest holidays, weddings abroad, cruises, and seasonal activity-based vacations.

Keeping up with customers’ ever-increasing need for new and different leisure activities will be vital to your profession. Corporate travel consultants handle the needs of business travellers, considering factors such as location and scheduling, business facilities, and corporate budgets. 

What you’ll learn

On a travel consultant apprenticeship course, you’ll learn to:

  • Source and provide accurate and up-to-date geographic information to help educate consumers, support travel decisions, and complete transactions.
  • Carry out transactions using various reservation and booking systems to comply with industry standards and corporate rules, ensuring that customers are given travel options that meet their unique needs within agreed-upon timeframes.
  • Match customer expectations to products and services and look for opportunities to upsell, suggest alternatives, present a more competitive offer when appropriate, and always seek the most significant profit when closing the contract.
  • Engage customers by building rapport, taking opportunities to adjust communication methods to match their needs, and offering an enhanced service that generates repeat business and constantly attempts to exceed their expectations.
  • Carry out the business transaction in line with travel industry standards, established codes of conduct, and corporate policy, and constantly monitor the process to guarantee customers get accurate information and help.
  • Make effective and efficient use of technology and input data correctly under business protocols.

Entry requirements

You’ll usually need:

  • Depending on the employer, GCSEs or equivalent qualifications or relevant experience are likely.
  • Apprentices without level 2 English and maths will need to achieve this before taking the end-point assessment.

Assessment methods

The End Point Assessment comprises two distinct assessment methods: 

  • Knowledge test
  • Professional discussion

Duration and level

  • Duration: 12 months
  • Level: 3 – Advanced Apprenticeship

Apprenticeship standard

More information about the Level 3 Travel Consultant Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page

Updated on October 2, 2022

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