On a senior housing and property management professional apprenticeship course, you’ll help manage housing or property services.
The social and private housing sectors are represented in senior housing and property management apprenticeships. As an apprentice, you will learn to manage and perform services such as repairs and maintenance, allocations, lettings, rentals, and care and housing support.
You’ll be proactive in pursuing answers to problems and identifying areas for improvement, all while assuming personal responsibility for quality and cost.
After completing this apprenticeship, you will be entitled to join the Chartered Institute of Housing. In addition, you will be eligible for the professional diploma road to chartered membership.
What you’ll learn
On a senior housing and property management professional apprenticeship course, you’ll learn to:
- Lead the delivery of exceptional customer service to provide a professional, accurate, timely, ethical, and non-judgmental front-line service that meets the needs of a diverse range of customers and stakeholders.
- Manage staff, resolve conflicts, and successfully deal with customers, consumers, stakeholders, and/or partner agencies.
- Assure that services are available to meet the needs of vulnerable individuals and groups (including those with complex needs).
- Analyse data, examine, analyse, and disseminate information using a variety of approaches and techniques.
- Budget administration and financial performance reporting.
- Apply operational and strategic thinking to effective decision making to meet the objectives and priorities of people, teams, and the organisation as a whole.
- Be versatile and inventive when it comes to problem-solving.
You’ll usually need:
- Depending on the employer, but likely A-levels or equivalent qualifications or relevant experience.
- Apprentices without level 2 English and maths will need to achieve this level before taking the end-point assessment.
The End Point Assessment consists of two distinct assessment methods:
- Assessment of the work-based project
- A panel interview/viva
Duration and level
- Duration: 18 months
Level: 4 – Higher Apprenticeship
More information about the Level 4 Senior Housing/Property Management Professional Apprenticeship standard can be found here.
Apprenticeship end point assessment
For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.