Senior and Head of Facilities Management

On a senior and head of facilities management apprenticeship course, you’ll help deliver various integrated facilities management operational services across multiple sites.

Facilities management professionals work in the private, public, or third sectors and organisations of all sizes.

In this role, you will be in charge of executing various integrated operational services, such as cleaning and catering, across several sites or a portfolio of property assets and services on a national or regional scale.

You will develop strategy and budgets, oversee the function’s financial and operational performance, manage client relationships, increase the client base, grow the business, and enhance the workforce’s organisational capability.

You might be employed in-house by a specialised company, or you could outsource this work and provide facilities management services in any industrial sector.

You will get a level 6 extended facilities management diploma and a bachelor’s degree.

What you’ll learn

On a senior and head of facilities management apprenticeship, you’ll learn to:

• Manage FM property asset portfolios strategically (develop property management strategy; evaluate, monitor and control premises, fabric & building services; identify value creation opportunities)
• Take the lead on FM service delivery and look for opportunities for value-added innovation (evaluate scope and effectiveness of FM service delivery; determine its feasibility; assess the effectiveness of FM service delivery and innovation)
• Assess the extent and nature of FM compliance requirements and provide solutions to gaps. (evaluate the risks and repercussions of non-compliance; differentiate compliance-related accountabilities; monitor and report on compliance performance)
• Investigate FM management information systems to broaden FM knowledge and enable quality management (evaluate the effectiveness of FM information systems; make recommendations for improvement; develop FM quality management strategy, policies, plans and procedures)
• Develop and implement an FM strategy and policy for a portfolio of FM services. (Analyse internal and external environments; ensure policies are ethical, sustainable, and linked with strategy; evaluate the effectiveness of FM stakeholder arrangements)
• Use change and programme management techniques in an FM setting (scope need for change; assess the strategic impact of change; develop change management plans; evaluate the effectiveness of change)
• Develop and implement FM operational business plans and budgets (evaluate commercial impact of decisions; analyse implications of improvements; address FM function budget variances)
• Monitor FM supplier and/or contract performance, with an emphasis on supply chain efficiency and value for money (evaluate the effectiveness of procurement arrangements; evaluate supplier proposals; agree contracts; monitor contracts; manage supplier performance)
• Create and analyse a Corporate Social Responsibility (CSR) plan in accordance with the corporate FM strategy (evaluate social, economic, environmental & ethical responsibilities; implement & evaluate CSR plan; promote CSR activities; encourage innovation in CSR in FM function)

Entry requirements

You’ll usually need:

• 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a degree apprenticeship.
• Apprentices without level 2 English and maths will need to achieve this before taking the end-point assessment.

Assessment methods

The End Point Assessment comprises three distinct assessment methods: 

• FM work-based project (dissertation)
• Presentation to a panel
• Professional discussion with a panel based on the academic portfolio and reflective log

Duration and level

Apprenticeship standard

More information about the Level 6 Senior and Head of Facilities Management Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.