Passenger Transport Operations Manager

On a passenger transport operations manager apprenticeship course, you’ll help oversee the planning and coordination of passenger transport operations.

You must have a deep understanding of the operational transport service, its aims and objectives, and the relevant transportation infrastructure and assets such as rail, buses, or coaches. 

Your role may include financial and budgetary requirements, day-to-day operational management of a passenger transportation environment, compliance and quality inspections, and personnel management.

This apprenticeship is a fantastic opportunity to get the knowledge and skills needed to deliver a high-quality, accessible, safe, and modern transportation service. 

In this role, you must be analytical in your approach to creating a safe transportation environment and be able to remain calm under pressure and deal with problems systematically.

What you’ll learn

On a passenger transport operations manager apprenticeship course, you’ll learn to:

• Examine the transportation environment to comply with all relevant laws and contractual obligations.
• Check to ensure that the transportation environment is monitored and that teams are operating safely and efficiently.
• Maintain security policies and systems compliance, taking necessary action when a breach occurs or is suspected.
• Monitor and evaluate safe working practices and make recommendations for changes as needed.
• Recognise when a person’s behaviour is inappropriate and might lead to a conflict or a dangerous situation, and act immediately to ensure safety.
• Investigate the extent and severity of an incident or emergency, determine the likely cause based on evidence, and ensure that corrective action and preventative practices are followed.
• Act appropriately and effectively during events and emergencies to prevent risks to people and the environment.
• Monitor and analyse the availability of facilities and services, and devise methods to meet demand while causing the least disruption to the transportation system.
• Monitor and analyse information, spot trends, and recommend improvements to transportation services.
• Recognise and act on opportunities to improve the customer experience in transportation.
• Create a network of ties in the transportation and allied industries to bring verifiable personal and organisational benefits.
• Investigate ways and processes for improving service performance.
• Encourage a culture of continuous improvement and explore cost-cutting opportunities.
• Examine your team’s current skills, knowledge, and competence concerning business needs.
• Analyse and comprehend managerial information.
• Provide critical network stakeholders, supplemental services, staff groups, and customers with relevant and thorough information.
• Identify and assess situations that might cause confusion, panic, or conflict, and intervene with management in a way that makes the transportation environment safe.
• Identify and analyse when teams and/or individuals need support and use techniques for coping with this and the potential implications of a lack of assistance.
• Encourage customer service actions that adhere to transportation industry standards and help create a positive image of the transportation environment.
• Evaluate the outcomes of both positive and negative client feedback.
• Prepare for and support compliance audits and checks before taking corrective action.
• Conduct an inquiry and take necessary action when fraud is suspected or discovered.
• Create and maintain a team that meets the company’s expectations and strategic goals and the safe operation of the transportation environment.
• Set objectives, provide help, and monitor and evaluate the achievement of the team and department.
• Control resources, equipment, and materials for transportation service delivery, assessing quality, quantity, and appropriateness.
• Encourage employee commitment to the organisation’s ideals and goals and collaboration.
• Evaluate and handle team members’ performance issues, ensuring that activities are consistent with professional standards of behaviour.

Entry requirements

You’ll usually need:

• Experience in a supervisory role.
• Apprentices without level 2 English and maths will need to achieve this level before taking the end-point assessment.

Assessment methods

The End Point Assessment consists of two distinct assessment methods: 

• Project-Based Assignment
• Professional Review

Duration and level

Apprenticeship standard

More information about the Level 4 Passenger Transport Operations Manager Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.