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NatWest Group

NatWest Group

About us

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these constraints.

Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our employees prosper, and our customers are given the tools to continue to improve their financial capability and confidence.

One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.

We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.

Website: https://jobs.natwestgroup.com


Rated 3 out of 5
3 out of 5 stars (based on 21 reviews)
Very good14%

Fraud analyst

Rated 5 out of 5

Fast paced. Very micro managed role. Good management but very timed and under pressure. Would recommend as it’s easy to work from home Aslong as you want to be timed on everything you do.

hardwork no payrises

Rated 1 out of 5

biased company only known faces get the payrise and growth. I have been with them for over 10 years now but sadly no growth mindset and growing opprtunities



fast paced, friendly, welcoming

Rated 5 out of 5

fast-paced, friendly, and welcoming organization. training and help are provided at every step of your journey and they equip you with knowledge and understanding before you start the role.

If the roles is right great place to be

Rated 4 out of 5

I did an internship with NatWest. Enjoyed the people I met and an over all good experience. Just didn’t feel challenged enough in the role and worried about growth.

Great if you enjoy micromanagement

Rated 1 out of 5

The role I applied for and the role I am currently doing are very different. It wasn’t until training where I found out the role is essentially a call centre agent. You have to set up your systems at least 20-30 minutes before your shift start (and there’s many, and you wont get paid for it), all of which need to be set up in a specific order otherwise you will spend a good chunk of the morning troubleshooting with IT. If you’re not call ready at the exact minute your shift starts, you’re late. If you get a call 5 seconds before your lunch break or the end of shift, be prepared to spend 30 minutes dealing with customers to get to the root of their problems.

You need to be in code all day – if you aren’t you will get asked why. Calls are back to back without a chance to breathe.


An hour lunch, albeit unpaid


micromanagement, long hours, unsociable hours, endless IT problems, rude customers, constantly being monitored

Updated on October 18, 2022

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