Mortgage Adviser

On a mortgage adviser apprenticeship course, you’ll help advise clients on appropriate mortgages and related protection products such as life or unemployment insurance.

The work of a mortgage advisor has become more technical, leading to an increase in demand for educated practitioners in the sector. You will work as an apprentice mortgage adviser with banks or building societies, independent brokers, estate agents, or new home developers.

You’ll learn how to identify and fulfil client mortgage needs and associated protection needs via regulated sessions that may be held in person or over the phone.

You will become a specialist in and capable of advising on related protection goods such as life assurance, critical illness, accident, sickness, unemployment insurance, income protection, buildings and contents insurance, and advising on mortgage products.

The mortgage adviser apprenticeship is a great place to start, whether you want to work in mortgage advising or progress into other financial services professions.

What you’ll learn

On a mortgage adviser apprenticeship course, you’ll learn to:

• Extract customer needs via efficient fact-finding and questioning techniques and provide solutions based on thorough research and analysis. 
• Organise and prioritise activities and deliver all needed outputs to customers and colleagues while adhering to all corporate standards (e.g. service standards, accuracy, attention to detail, meeting required risk, regulatory and governance requirements).
• Engage effectively with customers, colleagues, professional contacts, and third-party product providers.
• Understand regulatory responsibilities via compliance activities, particularly data protection and consumer equity. Determine specific hazards to the business and react in line with regulatory and governance standards. For example, ensure that sensitive information is only shared with those who need it.
• Recognise, establish, and nurture relationships that are beneficial to the work. Contact new business opportunities via internal/external networking and customer referrals are just a few examples.
• Follow all relevant processes and procedures, using technical knowledge and competent IT abilities to deliver excellent outcomes for clients and the business while remaining within risk, regulatory, and governance limitations.

Entry requirements

You’ll usually need:

• Depending on the employer, but likely GCSEs or equivalent qualifications or relevant experience.
• Apprentices without level 2 English and maths will need to achieve this before taking the end-point assessment.

Assessment methods

The End Point Assessment comprises three distinct assessment methods: 

• Video recorded role-play scenario 
• A portfolio of work (supported by reflective discussion) completed during the end point assessment stage.
• Reflective discussion

Restrictions and requirements

You’ll need to:

• have a credit check
• pass background checks

Duration, level, subjects and potential salary upon completion

Apprenticeship standard

More information about the Level 3 Mortgage Adviser Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.