Leisure Team Member

On a leisure team member apprenticeship course, you’ll help support, enhance and deliver the day-to-day operations and services of a leisure or fitness facility.

A leisure team member aids day-to-day operations and services at a leisure or fitness centre. Working as part of a team, you’ll assist with the facility’s opening and closing, do routine maintenance on equipment, and ensure the cleanliness and safety of the environment.

Simultaneously, you will ensure that customers access planned activities and services. For example, you will work as a lifeguard, swimming teacher, gym instructor, and group activity leader. On a typical workday, you may be needed to do all of these tasks in a single shift.

You will consistently deliver outstanding customer service. You’ll get in-depth product knowledge and guide customers to related activities, which will result in increased sales. You’ll maintain detailed records and publicise your efforts. Customers may be different; therefore, you must understand individual and group needs. This role requires empathy, professionalism, and the ability to operate flexibly.

What you’ll learn

On a leisure team member apprenticeship course, you’ll learn to:

• Assist peers and coworkers in attaining the business’s goals by working as part of a team.
• Correctly, effectively, and in compliance with legal duties, communicate (verbally and in writing)—processes such as product information and accident reporting, for example.
• Take care of the recreational facility’s day-to-day operations. To name a few, assembly, disassembly, periodic maintenance, and equipment storage are all examples.
• Monitor client equipment use and ensure its safety, intervening when necessary.
• Comply with all legal requirements, such as the Equality Act, the Health and Safety at Work Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European environmental guidelines, and first aid regulations, to ensure the safety, security, and well-being of all colleagues and customers within the facility.
• Utilise information technology, such as the front-of-house system, social media, and digital platforms.
• Perform all of the duties of a swimming teacher, including leading swimming sessions that build water confidence, key aquatic skills, safety, and technical skills in a wide range of participants with abilities ranging from beginner to advanced. Swimming opportunities should be promoted and brought to the notice of the general population. Supervising and directing the aids to swimming teachers.
• Work as a lifeguard as part of a team to provide swimmers’ safe monitoring and avert accidents. When necessary, how to intervene and administer life-saving measures.
• Provide gym inductions, client consultations, assessment and review, and health screening, as well as any other gym instructor activities.
• Use your understanding of basic anatomy, physiology, human movement, and biomechanics, as well as fitness training tactics. Individuals and small groups may benefit from safe and effective gym-based exercise programmes that are planned, evaluated, and implemented.
• Plan activity sessions relevant to the participant(s) and their goals.
• Perform pre-activity screening and health and safety inspections while performing group sessions/classes.
• Use appropriate communication techniques, instructional approaches, and group management, practises while training participants.

Entry requirements

You’ll usually need:

• Depending on the employer, but likely GCSEs or equivalent qualifications or relevant experience.
• Apprentices without level 2 English and maths will need to achieve this level before taking the end-point assessment.

Assessment methods

The End Point Assessment consists of two distinct assessment methods: 

• Professional Discussion (supported by a portfolio of evidence)
•  Observation of Practical Activities with questioning

Duration, level, subjects and potential salary upon completion

Apprenticeship standard

More information about the Level 2 Leisure Team Member Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.