IT Solutions Technician

On an IT solutions technician apprenticeship course, you’ll help develop, implement and maintain complete IT solutions.

An IT solutions expert designs, implements, and manages complete IT solutions, including physical infrastructures such as servers and networks and software such as operating systems, middleware, and applications.

You will complete the whole solution lifecycle as part of a multi-disciplinary ‘DevOps’ team, including requirements gathering, solution development, testing, implementation, and ongoing support. 

You would most likely be focused on one end of this broad spectrum of duties in a more traditional organisation. You will gather and analyse requirements, design, build, test, deploy IT solutions, and provide ongoing support to end-users and underlying services.

What you’ll learn

On an IT solutions technician apprenticeship course, you’ll learn to:

• Employ a professional strategy or framework in their job responsibilities.
• Understand the escalation rules and works in line with organisational policies, standards, legislation, security needs, professional ethics, privacy, and confidentiality.
• Find technical solutions and employ both logical and creative thinking.
• Diagnose and understand client requirements and problems using excellent analytical and problem-solving skills.
• Communicate well in various professional and informal situations, both inside and outside of their team.
• Operate securely across all areas of responsibility, in compliance with organisational rules and regulations.

Entry requirements

You’ll usually need:

• Five GCSEs, other relevant qualifications or experience, or pass an aptitude test.
• Apprentices without level 2 English and maths will need to achieve this before taking the end-point assessment.

Assessment methods

The End Point Assessment comprises two distinct assessment methods: 

• Knowledge Test
• Project and Interview

Duration, level, subjects and potential salary upon completion

Apprenticeship standard

More information about the Level 3 IT Solutions Technician Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.