On a housing and property management assistant apprenticeship course, you’ll be responsible for the administrative support in creating and sustaining successful tenancies and leaseholds.
As an entry-level housing and property management assistant apprentice, you will work in a fast-paced environment. It is a customer-facing role, and you will be primarily responsible for the administrative work necessary to support the development and management of successful tenancies and leaseholds in both the social and private housing sectors.
This position must follow contractual, legislative, and legal criteria. Preparing paperwork for service charges, assisting with consultations and conducting customer surveys, conducting neighbourhood and property surveys using checklists, data administration, conducting supervised viewings and rental negotiations, handling phone calls, filing and scanning, arranging meetings and events, and researching new initiatives will be tasked to you under the supervision of a supervisor.
What you’ll learn
On a housing and property management assistant apprenticeship course, you’ll learn to:
- Use a variety of customer service skills to provide a professional, accurate, prompt, ethical, and nonjudgmental front-line service that satisfies the needs of a diverse spectrum of customers and stakeholders.
- Understand and react to vulnerable individuals and groups (including those with complex needs) with appropriate competence and judgment levels.
- Collaborate with internal and external partners to achieve individual, team, and corporate objectives. Collaborate with colleagues to solve problems, recognise the significance of cooperation, and understand where they fit in the team.
You’ll usually need:
- Depending on the employer, but likely GCSEs or equivalent qualifications or relevant experience.
- Apprentices without level 2 English and maths will need to achieve this level before taking the end-point assessment.
The End Point Assessment consists of three distinct assessment methods:
- Assessment of the work-based case study
- Assessment of the portfolio
- A panel interview/viva
Restrictions and requirements
You’ll need to:
- have a full driving licence
Duration and level
- Duration: 12 months
Level: 2 – Intermediate Apprenticeship
More information about the Level 2 Housing and Property Management Assistant Apprenticeship standard can be found here.
Apprenticeship end point assessment
For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.