Hospitality Team Member

On a hospitality team member apprenticeship course, you’ll help carry out a range of general and specialist roles within hospitality businesses.

A hospitality team member may work in various locations, including pubs, restaurants, cafés, conference centres, banqueting venues, hotels, or contract caterers.

Although you will most likely specialise in one area, you must be adaptable and ready to assist team members throughout the organisation, particularly during peak seasons.

You might specialise in food and beverage service, alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations, and conference and banqueting.

The most important feature of the job is developing incredible hospitality skills and knowledge, such as recognising customer wants, knowing how to match them to the company’s products and services, and working as part of a team.

What you’ll learn

On a hospitality team member apprenticeship course, you’ll learn to:

• Deliver exceptional customer service under the company’s / brand’s standards to surpass customers’ expectations.
• Check whether your consumers are happy with your goods and services, and respond to client feedback following your company’s policies.
• Implement strategies to promote corporate / brand standards and discover chances to boost sales and customer loyalty.
• Handle payments, transactions, and items packed with care to avoid financial loss.
• Prepare and organise one’s work, such as being on time for shifts, giving information at team meetings/briefings, adhering to corporate / brand traditions and processes, and achieving agreed-upon deadlines.
• Actively advertise the company’s unique selling features, special offers, and promotions to consumers.
• Comply with all legal obligations to avoid hazards, minimise company interruption, and keep people safe and secure.
• Communicate honestly and effectively with colleagues according to corporate culture to get the best possible outcome, given the circumstances.
• Assist team members in meeting or exceeding customer expectations and ensuring that goods and services are of high quality, delivered on time, and meet or exceed company requirements.
• Contribute to meetings and shift planning, as well as shift briefings and standard monitoring, to ensure quality is maintained.

Entry requirements

You’ll usually need:

• Depending on the employer, GCSEs or equivalent qualifications or relevant experience are likely.
• Apprentices without level 2 English and maths will need to achieve this level before taking the end-point assessment.

Assessment methods

The End Point Assessment comprises four distinct assessment methods: 

• On-demand test
• Practical observation
• Business project
• Professional discussion

Duration, level, subjects and potential salary upon completion

Apprenticeship standard

More information about the Level 2 Hospitality Team Member Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page