Hospitality Manager

Hospitality Manager

You’ll help ensure excellent customer experience on a hospitality manager apprenticeship course.

A hospitality manager may work in pubs, restaurants, cafés, conference centres, banqueting halls, hotels, and contract caterers. These managers often specialise in a specific subject, but their core knowledge and talents are shared.

You must be driven to exceed your customers’ expectations as an apprentice. You will be given a lot of responsibility and held accountable for fulfilling corporate objectives, which will need excellent business, people, and customer service skills.

You’ll develop into a highly motivated team leader with a talent for management and specific industry knowledge, and you’ll like the role’s customer-facing component.

You’ll be able to choose from eight specialisations, including food and beverage, housekeeping, and the front office.

What you’ll learn

On a hospitality manager apprenticeship course, you’ll learn to:

  • Explore and drive projects that contribute to achieving the company’s vision and objectives, boost competitiveness, and satisfy financial targets.
  • Monitor and manage income and costs, use forecasting to set realistic targets, evaluate resource allocation management, and provide economic justifications for improvement projects.
  • Create and effectively express one’s ideas and plan to the management team to collaborate on achieving business objectives.
  • Analyse, review, and evaluate product/service sales and/or productivity statistics and information to provide recommendations for future planning, such as personnel and resources, new initiatives, and driving corporate change.
  • Monitor peak and trough levels at the corporate level to ensure operational plans preserve service standards and resources.
  • Create and implement contingency plans to ensure that resources are available to provide the organisation with the consistent levels of service it expects.
  • Maximise the use of technology and evaluate its effectiveness in achieving the desired results.
  • Manage and regularly check legal compliance.
  • Carry out talent management planning in line with the people’s strategy and build a culture of continuous development by actively assisting team members in improving and growing in their positions and careers.
  • Exhibit excellent communication and leadership skills that result in the desired outcomes while supporting and mentoring team members to maximise their performance.
  • Manage people’s performance and capabilities, as well as team development, comply with operational rules and procedures, and help make sound decisions.
  • Create and implement service recovery strategies to defend the brand’s/reputation and maintain customer satisfaction.
  • Seek, analyse, and evaluate consumer feedback regularly, and then take the required steps to improve service quality and customer experience.
  • Manage the brand’s and product/focused service’s consumer marketing.
  • Manage the impact of change on stakeholders and drive change to achieve business objectives.
  • Assist team members in completing job activities that meet a broad range of criteria.

Entry requirements

You’ll usually need:

  • Experience in a supervisory role.
  • Apprentices without level 2 English and maths will need to achieve this before taking the end-point assessment.

Assessment methods

The End Point Assessment comprises three distinct assessment methods: 

  • On-demand test
  • Business project
  • Professional discussion

Duration, level, subjects and potential salary upon completion

  • Duration: 18 months
  • Level: 4 – Higher Apprenticeship
  • Relevant school subjects: Business studies
  • Potential salary upon completion: £28,000 per annum

Apprenticeship standard

More information about the Level 4 Hospitality Manager Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page

Updated on January 22, 2024

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