You’ll help ensure excellent customer experience on a hospitality manager apprenticeship course.
A hospitality manager may work in pubs, restaurants, cafés, conference centres, banqueting halls, hotels, and contract caterers. These managers often specialise in a specific subject, but their core knowledge and talents are shared.
You must be driven to exceed your customers’ expectations as an apprentice. You will be given a lot of responsibility and held accountable for fulfilling corporate objectives, which will need excellent business, people, and customer service skills.
You’ll develop into a highly motivated team leader with a talent for management and specific industry knowledge, and you’ll like the role’s customer-facing component.
You’ll be able to choose from eight specialisations, including food and beverage, housekeeping, and the front office.
What you’ll learn
On a hospitality manager apprenticeship course, you’ll learn to:
- Explore and drive projects that contribute to achieving the company’s vision and objectives, boost competitiveness, and satisfy financial targets.
- Monitor and manage income and costs, use forecasting to set realistic targets, evaluate resource allocation management, and provide economic justifications for improvement projects.
- Create and effectively express one’s ideas and plan to the management team to collaborate on achieving business objectives.
- Analyse, review, and evaluate product/service sales and/or productivity statistics and information to provide recommendations for future planning, such as personnel and resources, new initiatives, and driving corporate change.
- Monitor peak and trough levels at the corporate level to ensure operational plans preserve service standards and resources.
- Create and implement contingency plans to ensure that resources are available to provide the organisation with the consistent levels of service it expects.
- Maximise the use of technology and evaluate its effectiveness in achieving the desired results.
- Manage and regularly check legal compliance.
- Carry out talent management planning in line with the people’s strategy and build a culture of continuous development by actively assisting team members in improving and growing in their positions and careers.
- Exhibit excellent communication and leadership skills that result in the desired outcomes while supporting and mentoring team members to maximise their performance.
- Manage people’s performance and capabilities, as well as team development, comply with operational rules and procedures, and help make sound decisions.
- Create and implement service recovery strategies to defend the brand’s/reputation and maintain customer satisfaction.
- Seek, analyse, and evaluate consumer feedback regularly, and then take the required steps to improve service quality and customer experience.
- Manage the brand’s and product/focused service’s consumer marketing.
- Manage the impact of change on stakeholders and drive change to achieve business objectives.
- Assist team members in completing job activities that meet a broad range of criteria.
Entry requirements
You’ll usually need:
- Experience in a supervisory role.
- Apprentices without level 2 English and maths will need to achieve this before taking the end-point assessment.
Assessment methods
The End Point Assessment comprises three distinct assessment methods:
- On-demand test
- Business project
- Professional discussion
Duration, level, subjects and potential salary upon completion
- Duration: 18 months
-
Level: 4 – Higher Apprenticeship
- Relevant school subjects: Business studies
- Potential salary upon completion: £28,000 per annum
Apprenticeship standard
More information about the Level 4 Hospitality Manager Apprenticeship standard can be found here.
Apprenticeship end point assessment
For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page