Hays Travel

Hays Travel

About us

Hays Travel is the UK’s largest independent travel agent offering great-value holidays and outstanding customer service. Our independence means you can trust us to offer the most extensive range of low-cost travel; from all-inclusive, long-haul and luxury getaways, to late deals, cruises and tailor-made package breaks.

Hays Travel first opened its doors in Seaham, County Durham in 1980. Now, with over 40 years’ experience, we have more than 470 branches nationwide, over 350 homeworkers and we’re constantly growing.

Hays Travel is recognised as one of the UK’s top employers in the prestigious Sunday Times’ Best Companies in the UK to Work For list, achieving high employee satisfaction and motivation scores. We’re also a company that cares.

We have been awarded the prestigious Investors in People Silver status, which means that as a company we are above and beyond what is expected of us, investing heavily in our people and achieving outstanding results.

Fully ABTA, ATOL and IATA bonded, we offer customers complete financial security, and our independent status means staff are able to offer impartial advice and an extensive range of travel opportunities, and we work with hundreds of suppliers to ensure this.

A friendly atmosphere, positive ethos and supportive culture filter through all parts of our company. If you are enthusiastic, have a passion for travel and like working as a team; then join us and be a part of our success. With us you have the opportunity to train and progress within a company that always rewards you for your hard work. Hays Travel can open up a whole world of opportunities and give you the chance to take your career to the next level.

Our award winning training supports those who are looking to enhance their skills, knowledge and experience whilst seeking opportunities for career progression and self development.

Website: https://careers.haystravel.co.uk


Rated 3.3 out of 5
3.3 out of 5 stars (based on 21 reviews)
Very good5%

Good place to work

Rated 5 out of 5

Supportive management.

Good training

Good pay

In depth training

Was initially a 4 week role, which turned into over a year !

Just wasn’t nice always thinking Is this going to be my last week etc.


Good pay


Was a remote position

You'll lose passion and happiness when working here!

Rated 1 out of 5

I joined as an apprentice back in April 2021, I met a lot of exciting new friends who helped me throughout training and starting branch. I did begin to like my role as I did get along with my team in branch but now, its impossible. Seeing all the same four walls everyday, same colleagues and same customers, you lose that passion going into work seeing the same thing over, over and over again. Of course, the communication broke down between us all because of me to blame, not my fault I lost happiness in my role doing the same stuff everyday. I made mistakes as I was ‘learning on the job.’ They expect you to come into branch after six to eight weeks of training knowing everything from the systems, holidays etc. My colleagues are snakes and toxic! This whole apprenticeship is fake!


Holiday discounts and meeting new people


Management, training department and just another number.

Don’t do it

Rated 3 out of 5

Started working for hays travel early 2021 everything was great to start off with loved the training very helpful but after 6-8 weeks of training once your in branch your left to it. Although you aren’t classed as a number you may as well be all they care about is profit. After about 6 months I lost my passion for the job I tried to continue but unfortunately ended up leaving. Management are no help neither are the assessors like talking to a brick wall. The training after the 6-8 weeks goes down hill have 2 training days a month if that which are very informative.

Great place to work, friendly and family ran

Rated 5 out of 5

Love working for Hays, great employer ❤️

Love the people I work with, friendly and supportive on all levels ❤️

Development and career progression is fantastic ❤️


City centre location, modern offices, discounted parking, great company values

Always under pressure to sell even during lockdown

Rated 1 out of 5

Not a good company to work for, all about meeting sales targets and customer service is non existent. Senior management have no people skills and this has lead to many managers leaving the company.


Fair salary


Awful management all about profit and pressure sales

Updated on October 10, 2022

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