On a funeral director apprenticeship course, you’ll help arrange, conduct and manage funerals.
A funeral director takes complete responsibility for the client and the deceased by organising, executing, and supervising the funeral. You will be a team role model, mentor, and coach in this job.
You will work with various organisations and services to provide the funeral on behalf of the client. You will brief and lead the team on the day of the funeral and function as the main point of contact, coordination, and feedback escalation.
Developing sensitive working relationships with consumers and stakeholders such as suppliers, cops, coroners, and medical experts, is critical.
Day-to-day duties include organising and managing funeral preparations and resources, overseeing prefuneral checks, ensuring the funeral meets the client’s needs and assisting in preparing and presenting coffins and the deceased.
Funeral directors must function as ambassadors by upholding the company’s reputation and professional image while actively establishing community ties.
What you’ll learn
On a funeral director apprenticeship course, you’ll learn to:
- Establish a rapport with customers by anticipating their needs and delivering excellent service. Handle and resolve problems, complaints, and praises from clients.
- Maintain the company’s profitability and reputation while improving its profitability and reputation.
- Create chances for the company to promote and advertise itself at local events, participate in fund-raising, and support community programmes.
- Manage and monitor the proper use of technology to achieve business goals.
- Oversee and manage the company’s day-to-day operations. Conduct briefings and debriefings to help organise the team and achieve company goals.
- Successfully lead the team by favourably reacting to various group dynamics and personalities.
- Use industry-specific regulatory requirements when monitoring employees who communicate with outside agencies and authorities.
- Supervise activities in accordance with the organisation’s governance, rules, and procedures. Organise and assist colleagues in the organisation of specialised funeral services in accordance with legislative mandates.
- Facilitate ongoing professional development activities and use newly learned skills and information to the advantage of the company, oneself, and others. Investigate, choose, and carry out development initiatives.
- Determine training requirements with team members, then organise and/or offer growth opportunities for others.
- Distribute up-to-date information to the team regarding new and existing goods and services.
- Respond to all kinds of communication correctly, demonstrating the capacity to understand various messages. Monitor and promote good communication across all activities to get the best possible results for the company.
- Organise and manage the company’s information systems and processes.
- Use ethical methods to enhance revenue while adhering to your company’s social obligations.
- Analyse management data and provide recommendations for improving the company’s performance.
- Demonstrate your capacity to take command and control of activities on the day of the funeral.
You’ll usually need:
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship.
- Apprentices without level 2 English and maths will need to achieve this before taking the end-point assessment.
The End Point Assessment comprises three distinct assessment methods:
- On-demand test
- Simulated scenario
- Professional discussion
Duration and level
- Duration: 12 months
Level: 3 – Advanced Apprenticeship
More information about the Level 2 Funeral Director Apprenticeship standard can be found here.
Apprenticeship end point assessment
For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.