Facilities Manager

On a facilities manager apprenticeship course, you’ll help ensure that buildings and their services meet the needs of the people working there.

A facilities manager works in the commercial, public, or non-profit sectors and various organisations of different sizes. As a facilities manager, you will create a safe, secure, and pleasant working environment for buildings, assets, and services that must adhere to all health and safety rules and laws.

You will be held accountable for administering all services within your area. In addition, you will ensure that the performance standards offered for the properties, assets, and services satisfy customer expectations while being within budget.

You may work in-house or for a business that outsources your job. If completed successfully, this apprenticeship will meet the full requirements of the British Institute of Facilities Management (BIFM) at the associate level. As a result, you will be awarded BIFM associate membership.

What you’ll learn

On a facilities manager apprenticeship course, you’ll learn to:

• Identify areas for improvement (identify requirements; identify opportunities for improvements; identify and rectify FM service delivery problems)
• Meet FM compliance, risk, and business continuity criteria (review compliance, CSR, and sustainability requirements; perform risk assessments; develop a Business Continuity Plan (BCP))
• Use FM management systems, monitor, report, and act on the performance and efficiency of properties, assets, and services following FM Key Performance Indicators (KPIs) (collate data; analyse statistics; maintain data security)
• Design and implement delivery strategies for FM properties, assets, and services, as well as manage change (carry out activities ethically and sustainably; identify the operational impact of change; develop plans to mitigate negative impacts; manage expectations)
• Create and manage day-to-day contacts with customers and other stakeholders in line with quality standards that have been agreed upon (develop and implement FM quality management operational plans; use appropriate stakeholder management methods; recommend improvements to the quality of FM service provision)
• Motivate, manage, and develop FM teams to achieve operational objectives (deploy assets, assess and plan for individual development requirements, and adhere to Human Resources (HR) standards).
• Manage FM finances and procurement of FM goods and services, ensuring that they are delivered within agreed-upon budgets, and provide innovative ideas (analyse financial information; develop operational plan and budget; manage budget variances; analyse the effectiveness of procurement practices)

Entry requirements

You’ll usually need:

• A-levels or equivalent qualifications, a current relevant level 3 qualification, or relevant experience for a higher apprenticeship.
• Apprentices without level 2 English and maths will need to achieve this before taking the end-point assessment.

Assessment methods

The End Point Assessment comprises three distinct assessment methods: 

• FM work-based project
• Presentation to a panel
• Professional discussion based on the portfolio and reflective log

Duration, level, subjects and potential salary upon completion

Apprenticeship standard

More information about the Level 4 Facilities Manager Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page.