Express Delivery Manager

On an express delivery manager apprenticeship course, you’ll help locate and deliver goods to specific locations.

The growing popularity of internet-generated sales has caused the creation of a new breed of logistics experts capable of identifying and delivering things to exacting and demanding delivery requirements.

In this technology-driven, fast-paced, 24-hour environment, you’ll study data analysis, management, business planning, decision-making, and route planning innovation as a senior manager.

Typical job titles include hub, sortation, and delivery operations managers. After completing the course, you will have gained all the knowledge, skills, and behaviours to become a fully competent express delivery manager.

They will award apprentices who finish the programme a degree in express delivery management, including practical and academic components.

What you’ll learn

On an express delivery manager apprenticeship course, you’ll learn to:

• Create and implement express delivery firms’ business strategies and operational plans.
• Create and put into action key performance indicators.
• Create and supervise the implementation of company policies and procedures governing collections, deliveries, failed deliveries, and refunds.
• Manage operations to ensure that commodities are correctly labelled and packed.
• Apply business and employment norms in the workplace to fulfil legal and regulatory criteria for express delivery services, deal with security breaches, and ensure data protection legislation compliance.
• Commercial understanding and the ability to manage contracts for sortation and delivery services are necessary. Respect the law and arrangements for sortation, accelerated delivery, and postal services.
• Implement auditing procedures for quality standards.
• Apply the organisation’s child and vulnerable person protection policy.
• Ensure that the vehicle fleet meets all legal and regulatory requirements. Implement quality standards in corporate operations and ensure that business processes are compatible with quality standards.
• Make new consumer contacts and interact with current ones. 
• Write and submit proposals to customers for further work based on your experience.
• Use data-driven performance management to push the operation’s achievement of standards and goals.
• Demonstrate confidence in your presentation skills. Professionally present challenging facts and information and show how reading and learning affect personal achievement.
• Make use of activity-based pricing.
• Demonstrate how to save company costs while meeting customer expectations.
• Execute duties, including financial analysis, data analysis, and data administration.
• Develop a financial plan and do firm forecasting and modelling.
• Comply with product transportation and handling requirements, and handle things correctly, using lifts and other equipment as required. Manage operations to ensure adequate daily equipment or vehicle inspections are completed, and remedy identified concerns.
• Create a business continuity plan and implement procedures to ensure the company’s survival.
• Adapt company operations to short-term and long-term changes in the external business environment.

Entry requirements

You’ll usually need:

• A-levels in a minimum of two subjects, another level 3 qualifications, or evidence of ability to engage with degree-level study and professional experience.
• Apprentices without level 2 English and maths will need to achieve this level before taking the end-point assessment.

Assessment methods

The End Point Assessment comprises two distinct assessment methods: 

• Professional Discussion based on portfolio
• Work-based project 

Duration, level, subjects and potential salary upon completion

Apprenticeship standard

More information about the Level 6 Express Delivery Manager Apprenticeship standard can be found here.

Apprenticeship end point assessment

For more information about the End Point Assessment Process, please read the Institute of Apprenticeships’ information page