Department of Work & Pensions

Department of Work & Pensions

About us

DWP operates on a scale that is almost unmatched anywhere in Europe. Most people in Britain come into contact with us at some point in their lives. We offer:

  • A wide range of interesting and rewarding careers
  • The chance to make a real difference to people’s lives
  • An excellent package of employee benefits

Our staff are making the largest changes in the welfare system for a generation, including the introduction of Universal Credit and the new State Pension.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to over 22 million claimants and customers.



Rated 2.8 out of 5
2.8 out of 5 stars (based on 20 reviews)
Very good20%


Rated 1 out of 5

Phone line Universal credit avoid at all costs. Terrible place to work, little support and knowledge that is needed to be learned for the pay is ridiculous.

Please do not work here, my course was 14 people there’s only one left, we’ve all bailed.

Toxic place, corporate lies in public sector model

Rated 1 out of 5

Management that wouldn’t last ten mins in public sector; blunt instruments. All about box ticking spread sheets for managers, leave your morals and humanity at the door.


Rated 1 out of 5

The job is boring, they don’t care about their staff. You’re just a number. The management are clueless and there’s so many changes you have no job security

Lack of achievement

Rated 1 out of 5

If you are motivated with a clear sense of how to help people this job isn’t for you. It’s all about ticking boxes for appointments and the last priority is actually helping someone find a job. The higher up the chain you look the more clueless the people are.


Great work life balance


Frustration in not being able to help people you really should be able to.

Awful Job and Toxic Environment

Rated 1 out of 5

Awful environment to work in and extremely stressful. Management simply don’t care about their staff. They only care about working you until you drop. Would not recommend DWP to anyone and would NEVER work for them again.


Job security


Large caseloads and poor management.

Updated on October 9, 2022

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